Last update 24th May 2018
Our online Subscription Service requires customers to supply us with contact information such as email addresses of users and physical addresses of organisations to which they may belong. This information, which is stored and managed on our service providers' servers, is then used so that the current and prospective customers can be contacted about their interest in the company's goods or services and interact with the company.
This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver's license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.
You are free to explore our Website without providing any information about yourself. When you register for the Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.
We use analytics software on our Website, as part of the Service, and in the Documize App to allow us to better understand the functionality of our software for the purpose of improving the experiences of our customers. In addition to information we collect on our Website and in the Service, when you use the Documize App we may also collect your city location, device model and version, OS version, and your Subscription Service credentials.
If you use the Documize App we send push notifications from time to time in order to update you about actions on your account. If you no longer wish to receive such communications, you may turn them off at the device level.
We may link information we store within analytics software that we use to Personal Information you submit within the Documize App.
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
We collect the following types of Personal Information:
This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Navigation Information" section below.
We collect and process payment information from you when you subscribe to the Subscription Service, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
The Websites are not intended for or targeted at children under 15, and we do not knowingly or intentionally collect information about children under 15. If you believe that we have collected information about a child under 15, please contact us at firstname.lastname@example.org, so that we may delete the information.
Documize and our 3rd party partners and service providers may automatically collection information about you as you interact and use our Service or Documize App.
When you use our Service or Documize App, we may collect product usage information. This information is transmitted back to us so we can determine how users are interacting with our Service or Documize App, to assist us with improving our Service or Documize App and to correct any problems that may occur.
We will never sell your Personal Information to any third party.
We use Navigational Information to operate and improve the Website and the Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about our products and services.
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
We reserve the right to display your business logo on our website if you use our prodiuct. You may ask for this to be removed by sending your request to email@example.com
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
We employ other companies and people to provide services to visitors to our Websites, our customers, and users of the Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and data handling policies.
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
We offer a publicly accessible blog. Please keep in mind that if you directly disclose any information through our blog, or any community forum we may create in the future, this information may be collected and used by others. We will correct or delete any information you have posted on such Public Forums if you so request, as described in "Opting Out and Unsubscribing" below.
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Service or our other services, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in "Opting Out and Unsubscribing" below. If you provide information to our customers as part of their use of the Service, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Service, then we will provide customer with access to all information stored for the customer by the Service, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the Subscription Service.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.
We use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Websites, or register for the Subscription Service, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customized features.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Website, Blog or Service. Documize Limited keeps track of the pages you visit within our Website and Service, in order to determine what portion of the Website or Service is the most popular or most used. This data is used to deliver customized content and promotions within the Website and Service to customers whose behavior indicates that they are interested in a particular subject area.
We may collect demographic information, such as your ZIP or Postal code, age, gender, preferences, interests and favorites using log files that are not associated with your name or other personally identifying information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by us for the operation of the Website and Service, to maintain quality of both, and to provide general statistics regarding use of of our products and services. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
You have the following rights with respect to any personal information we may have provided to us.
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails.
We implement relevant technical and organization measures to protect the information we collect and store.
Despite our best efforts, no system or security measures can be 100% foolproof. Thus the Service or Documize App cannot be 100% guaranteed against destruction, loss, alteration, unauthorized disclosure of, or access to information we collect and store. If you believe your information may not be secure for any reason, please contact us immediately at firstname.lastname@example.org.
We have appointed a Data Protection Officer who can be reached via email@example.com.